A bonus-malus system is an instrument for evaluating the logistical performance quality of logistics service providers and for adjusting their remuneration according to their performance. It is usually based on agreed service level agreements (SLAs) and key performance indicators (KPIs) that enable performance measurement.

Companies use bonus-malus systems to evaluate the performance of their logistics partners and reward or penalize them depending on whether the agreed performance standards are exceeded or not. Logistics service providers can receive bonus payments for particularly good performance, while performance below the agreed standard leads to a reduction in remuneration.

The criteria for evaluation can be varied and include aspects such as delivery punctuality, condition quality of delivered goods, accuracy of inventory management and response time to customer inquiries. By applying a bonus-malus system, the quality of performance is evaluated transparently and incentives for continuous improvement are created.

For logistics service providers, participation in a bonus-malus system can offer both opportunities and challenges. Consistent fulfillment of SLAs and KPIs can lead to additional revenue and strengthen customer loyalty. On the other hand, it requires continuous monitoring and adjustment of operational processes in order to meet the agreed standards and avoid sanctions.

Overall, the bonus-malus system is an important tool for ensuring high service quality and efficiency in the logistics industry. It promotes partnership-based cooperation between companies and their logistics service providers and helps to increase customer satisfaction.