Expert support
Efficient, fast service adapted to your processes
With us, you will not end up in the call center. All support cases go directly to the project managers on our side. Maintenance itself is carried out by the team that is familiar with the project. Here, too, our principle of the software manufactory takes effect with its focus on individual support by experts who are already well versed in your systems and processes.
The advantages
- No black boxes: We train your employees and explain the function of our solutions in detail
- No support tiers: In the event of a maintenance case, you will be directed to the right contact person immediately
- Market knowledge since 1980: We have experience with a wide range of systems and emergency procedures
- Transparent processes available online: You work directly with us via our web platform
- Prevention and remote maintenance: We eliminate problems through preventive maintenance and are immediately logged into the system if something does happen
- Modular components based on best practices ensure high reliability and future-proof expandability
TUP.CSAM
Overview
Support services
Analysis and data collection
Data and its careful analysis form the basis for all subsequent phases, so we use our project experience to go into depth where necessary. The data is then prepared in a project-oriented manner.
Functional tests of the software and technology
Our detailed test scenarios ensure that your intralogistics solution meets your requirements and KPIs.
Preventive maintenance
Thanks to modern system monitoring, maintenance work can be avoided. With remote access, we are able to monitor your hardware comprehensively. In this way, we identify bottlenecks before they become critical and develop additional measures at an early stage.
Standard maintenance intervals
We offer different maintenance levels. You decide how close our support intervals should be. Our reaction and standby times are always in a reasonable cost-benefit ratio.
Remote maintenance
Often it is not necessary for us to be on-site for troubleshooting; this saves you time and money. Through access via VPN or other remote connections, we are always able to intervene quickly in an incident.
System training
Any intralogistics solution is only as good as the people who operate it. We provide training at every project level to increase familiarity with the system and efficiency in its use.
Fall-Back Strategies
We prepare for potential incidents in cooperation with you so that you can react quickly and efficiently in case of an emergency.