Always available when needed
24/7 support for optimal uptime
If required, we can guarantee support around the clock, every day of the year. You will receive a response to your query from a qualified expert by phone within just 30 minutes. Our teams, who are completely familiar with your project, are always ready to solve problems efficiently to keep your business running seamlessly. You can rely on our response times, which raise the bar for the industry.
Expert support
Efficient, fast service tailored to your processes
With us, you won’t end up in a call center. All support cases go directly to the project managers on our side. Maintenance is handled by the team that is familiar with the project. Here, too, our philosophy “Software follows function” applies, because support also has a clearly defined task: to provide quick solutions to problems, questions and challenges.
Support on all levels
Overview of our customer support services
Your advantages with TUP
- Not a black box: We train your employees and explain the function of our solutions to you in detail.
- Not tiers of support: If you need maintenance, you will be put directly in touch with the right specialist.
- Market expertise since 1980: We have a wealth of knowledge covering a wide range of systems and contingencies.
- Transparent, online processes: you work directly with us via our web platform
- Prevention and remote maintenance: we avert problems with preventive maintenance and can access your system immediately if something does go wrong
- Modular components built on the basis of best practices ensure a high level of reliability and future-proof scalability
Support services for software and systems
- Analyses and data collection
- Functional software and technical tests
- Preventive maintenance
- Traditional maintenance intervals
- Remote maintenance
- Fall-back strategies
- Interface support
Partnership and cooperation
- Comprehensive system training
- Training materials for employees
- Integration of end-user feedback: We talk directly to the people in the warehouse and streamline their work
- Telephone customer support
- Collaborative support portal and ticket system
Flexible, customized, and seamless
Dynamic software customizations – flexible and rapidly implemented
Our change request management seamlessly adapts your software to new requirements. Whether you need to integrate new modules, interfaces or processes, our state-of-the-art architecture allows us to implement changes without disrupting your operations. Benefit from flexible and future-proof solutions that grow with your business.
Resolving problems before they occur
Preventive maintenance and health monitoring for your system
Our proactive approach ensures that problems are identified and resolved before they affect your operations. By continuously monitoring your WMS infrastructure and quickly intervening in the event of disruptions, we guarantee smooth performance and maximum availability of your systems.
A partner on equal terms
A trusting, open collaboration tailored to your needs
As your partner, it is our job to work closely with you to find the best solution for your requirements. We communicate openly and directly to achieve sustainable success. Our goal: a long-term partnership based on mutual trust and a shared understanding of your challenges.
Do you have any questions?